The following are Frequently Asked Questions (FAQs) for Venture X Lewisville - The Realm at Castle Hills. You may have some lingering curiosities about renting office space at Venture X, whether you are an existing member or a new member. Well, wonder no longer! In this FAQ section, you should find the answers to most if not all of the questions you may have in the following categories:
A community membership gives you access to the community area of our space once a month at the Venture X Lewisville - The Realm at Castle Hills location. You can rent conference rooms by the hour with membership rates at any of our Venture X locations.
Yes, you may add on day passes as you see fit at a discounted member rate. You can also add more conference room hours at member rates as well as any of the other add on ancillary services we offer for an extra monthly fee.
Yes, all members of Venture X Lewisville - The Realm at Castle Hills receive many member discounts, from discounted conference room rental, discounted podcast room rental, and even discount day passes for their colleagues that visit.
With our basic office package, you will receive a lockable office with an electronic key fob, 24/7 access, a Herman Miller desk, chair, and access to the community area including coffee/tea/water.
All memberships require a proper 30-day notice before they cancel their membership. There will be an early cancellation fee if a member needs to terminate the agreement before a 30-day notice period.
Yes, as a member of Venture X Lewisville - The Realm at Castle Hills you get a discount on all events that you would like to host in the large event space. Discounts will vary depending on the day and length of the event.
Yes, all memberships include a high-speed fiber internet connection through either a secured Wi-Fi connection or a hard-wired data port.
General community membership through dedicated desk will receive internet (upload and download) speeds of 50mb/sec. Private office members will receive internet upload and download speed of 75mb/sec. Internet speeds can be increased up to 250mb/sec at additional costs.
Yes, as a member of Venture X Lewisville - The Realm at Castle Hills you will make all payments online through our easy to use member portal. To keep your membership to stay active, we require all accounts to have a form of payment on auto-pay for monthly charges.
Once you are in your member portal account, you will be able to view and make payment to your account balance. When you are making payment, you will set your account to auto-pay with a checkbox for all future payments.
To keep your membership account active, as per our brand requirement, you must keep your account on auto-pay until your termination date.
Yes, depending on your level of membership, you will be entitled to a free number of conference room hours, and you will receive discounted member rates to rent our conference rooms.
The type of membership dictates the amount of meeting room time you will receive. From the dedicated desk membership and above you will receive multiple complimentary meeting room hours. 2 hours for a dedicated desk membership, and 5 hours for a private office membership.
All membership levels can add on as many meeting room hours at member rates as they would like. The prices vary for each size of the meeting room, so make sure to ask our community team about more specifics on membership pricing.
You can view the calendar of availability for all meeting rooms and book them through your member portal login. You may also notify a Venture X staff member to book for you.
Once you sign the membership agreement, a Venture X staff member will send you the link through email. This email will have your login credentials and instructions on how to access your member portal.
Yes, we offer a very affordable option through a great local partner in the area. You will be able to add your logo decal to your office. Contact us using the information at the bottom of this article for further information on pricing.
Depending on the number of colors and sizes of the decal, the pricing will vary for the logo decal and installation.
Yes, we offer privacy glass frosting by request through a local affordable vendor we partner with. Frosted glass is typically provided with members with at least a 12-month lease term.
Privacy glass frosting will range depending on the size of the area you would like to frost, and the size of the office you will be in. We have them come to measure and then send a quote we pass on to you.
Yes, we are a flexible office space provider, just let us know and we will find a new one that fits your needs better. If the price is different then we will adjust going forward.
Yes, there is a small flat fee to cover the cost of moving to another office, for the time and switching over services properly.
We do not allow mini-fridges in the private offices for safety reasons, but we do provide plenty of large commercial sized refrigerators for members to keep food and beverages.
Yes, we do allow plants inside your office, we want our members to make it feel as comfortable as possible.
Yes, we do allow you to bring your furniture, as long as it is approved by the Venture X Lewisville - The Realm at Castle Hills management prior. We do try to keep a luxury look and feel of our space.
Yes, you can have extension cords with surge protectors, but you are NOT allowed to have space heaters or any other heating appliance in your office.
Yes, you can use peel and stick wallpaper, as long it does not leave any permanent damage to the wall.
Yes, with a private office you will receive your own business suite address to use for receiving mail and packages. You may add this service to other memberships at an affordable cost as well.
Yes, by being a member of Venture X Lewisville - The Realm at Castle Hills, you are automatically signed up for mail services
You will receive one mail key per mailbox and can add an additional key for a $25 one-time fee, or an additional mailbox with key for $25 per month.
No, all hot beverages and filtered water is at no charge and included with your membership as an additional benefit.
We do not have a fully functioning kitchen, but you will have access to our café with refrigerators, microwaves, a sink, a dishwasher, and two ice machines.
Yes, with every membership other than virtual office membership, you will have access to work in the lounge area.
Yes, we have four private call phone booths equipped with a desk and chair, on a first come first served basis for as long as they are available.
No, we do not have onsite childcare at this facility at this time.
Yes, we have a dedicated nursing room or wellness room with a lockable door for privacy available on a first-come-first-served basis.
Yes, we offer phone answering services by request at an additional charge. This can be added to any level of membership for their convenience.
Yes, there is a gym located on the second floor of the building. It includes all cardio/weight training equipment and a locker room with showers. You will get gym access with a premium office membership.
The gym is accessible 24/7 because the building has security on staff at all times to keep safety a priority.
Yes, we do offer two levels of reserved parking. One is reserved parking for $125 per month, and then the other is executive parking located in the main building for $250 per month.
Yes, there is a 5-story parking garage located at the back of the building with ample general parking spots that are available at no extra charge.
Yes, we have a commercial grade onsite printer/copier machine that is accessed by your electronic key fob to release prints. This ensures the security of your document and keeps track of total copies or prints made.
Yes, all printing is chargeable. The charges are10 cents per black and white copy and 25 cents per color copy. Print charges come with your monthly bills and payment due the same time with your membership fees.
Yes, the onsite commercial grade printer/copier machine has scanning capabilities.
All scanning to email is free of charge for members. If you scan to print, the same charges for printing will be applied.
No, we do not currently have a fax machine on site. We suggest clients use an e-fax account for faxing onsite.
Yes, we have a preferred caterer list we can provide to members for their events and meetings in the conference rooms. We can even do the ordering for you upon request.
Depending on the type of membership you get, you will receive a 24/7 access electronic key fob to enter into the building and Venture X floor. If you do not have 24/7 access, you will have access from 8:30 AM-5:30 PM Monday – Friday with unlocked doors.
You may purchase a replacement key fob from the Venture X staff. Please also notify them so that they can shut off all access to the lost fob to ensure security.
You can purchase a new replacement key fob for $50.00 each time.
Venture X Lewisville - The Realm at Castle Hills business hours are 8:30 AM-5:30 PM Monday – Friday. We’re also open on weekends for special events.
We are closed during all major bank holidays, including Memorial Day, 4th of July, Labor Day, Thanksgiving and the day after, Christmas Eve and Day, and New Year’s Day.
If you can’t find what you’re looking for in our FAQ section or If you have more questions, please feel free to contact us.
You can reach us at:
Venture X Lewisville - The Realm at Castle Hills
4400 State Hwy 121, Ste 300
Lewisville, TX 75056